Education & Credentials

 

Pratt Institute, Master’s Degree in Industrial Design, 2001

 

Cornell University, BS, Human Factors & Ergonomics - Department of Design & Environmental Analysis, 1998

 

Certified Professional Ergonomist (CPE)

Work experience

 

Researcher and Human Factors/User Experience Consultant, June 2013 - present
PATH (Program for Appropriate Technology in Health), Seattle, WA

 

  • Designed and executed the human factors/usability evaluations for vaccination delivery systems/devices and diagnostic apps.

  • Developed use scenarios for the different environmental settings and immunization campaigns.

  • Wrote reports for manufacturers containing design recommendations for future iterations and modifications for the IFUs (Instructions for Use) to improve their system’s usability and reduce risk of error.

 

Lead Service Designer, 2011- 2012
Mayo Clinic, Center for Innovation, Rochester, MN

 

  • Worked with a multidisciplinary team within the Mayo Clinic to identify solutions for improving the experience and delivery of healthcare.

  • Founding Lead Designer of Mayo Clinic “Healthy Aging & Independent Living Laboratory” (HAIL): a site for focus groups, as well as for designing, prototyping and piloting new services and technologies.  Worked with residents of continuing care residential communities and other community agencies.

  • Conducted first and secondary research; presented findings in presentations, exhibits and written reports.  Qualitative research methods included: ethnographic research, site immersion, stakeholder interviews and co-creation workshops.

  • Facilitated workshops to foster a culture of innovation throughout the Clinic.

  • Developed educational exhibits

 
Design Researcher/Human Factors Specialist, 2009 - 2011
Consultant, New York, NY  

 

  • Provided support in the design and development of medical and commercial services, products and equipment.

  • Examined human factors issues at each stage of the design process: conducted research on user capabilities, participated in concept development and selection.

  • Conducted user research employing qualitative and quantitative techniques. 

 

Associate Ergonomist, 2008 -2009
Humanscale Corporation, New York, NY  

 

  • Developed a customized web-based tool to measure the impact of ergonomic interventions.  Included both pre and post assessment of discomfort analysis, documentation of musculoskeletal risk, and recommendations for postural improvement. 

  • Researched human factors design criteria and anthropometric parameters for product design initiatives for the Humanscale product line. 

  • Lectured on workplace ergonomics in various conference/venues throughout the United States and Canada.

  • Trained employees and management on key ergonomic concepts regarding worker comfort and satisfaction, injury rates and associated costs.

  • Developed and implemented formal ergonomics programs for Humanscale clientele: Fortune 500 companies, government agencies and heathcare environments.

  • Conducted workstation assessments, audits and train-the-trainer programs. 

 

Product Analyst Consultant, 2006 - 2007
Consumer Reports, Yonkers, NY                                                                               

 

  • Identified product developments and trends to make recommendations for testing and editorial by consumer advocacy publication.

  • Researched product-related injuries and ergonomic concerns for product safety analyses.

  • Created ease-of-use criteria for evaluating consumer goods and analyzed overall usability.

  • Conducted a variety of tests and experiments; assisted in interpretation & evaluation of test data.

  • Built external contacts and relationships with product manufacturers.

2010 - present

2010 - present

© 2020 by Emily C. Friedman